Malmaison Birmingham

From the moment we stepped into the hotel foyer our experience was outstanding. We arrived 30 mins before check in, and one of the reception staff called over to us, and asked if she could help. I said I knew we were a bit early for checking in, but she said she’d see if there were rooms available. Wit in 2 mins we had checked in to two very spacious, and really well equipped standard doubles. The beds are huge and so comfortable. Large bright bathroom with shower over bath. The tea/coffee facilities were great. Coffee bags were a nice touch. My friend and I decided to nip down to the bar for a cocktail. We were served at our table by the bar manager. We enjoyed our drink, and my friend simply commented to him that it would be even nicer as a longer drink with soda. 5 mins later the cocktail had been adapted and a fresh drink brought to our table in tall glasses with bottle of soda to add. He asked us to try it, review it and he’d consider adding it to the menu. It was utterly delicious, and a very kind unexpected gesture. We ate dinner in the brasserie. Bismark the restaurant manager introduced himself, informed us the names of the other waiting staff and showed us to our table. The whole team were polite, attentive, professional and engaging. We actually told Bismark that he and his team were a real asset to the hotel. The food was very good too. Also a great choice of wines by the glass. Breakfast service was slick but not at all rushed. A great choice of continental breakfast available as a buffet, and then hot food orders taken at the table. Nicest coffee from a coffee machine I’ve ever had. This whole experience exceeded both our expectations. We spent the whole journey home trying to find an experience to book in Birmingham so that we ca return and bring the husbands for a stay.

Room was lovely, clean, spacious, comfortable. Good bathroom, good bath, most hotels have terrible water pressure on the shower and baths in the standard rooms but this one was good. I did get a complimentary drink voucher to use. In town so close to entertainment/shopping. It was my birthday treat and I asked the hotel to leave me something nice which they did, appreciated.

The staff were actually the magic part. Lots of different characters, all of them helpful, patient, supportive and problem solvers. A huge credit to the team. I was visiting a critically ill relative in hospital and was a bit low in the joy department. I asked for a quiet table away from the celebrating tables and this was quickly possible. Ten mins from hospital. The star bucks at the entrance was ideal as I skipped brekkie and took a coffee each morn on the run. I arrived by train to Brum and was a short, easy and safe feeling walk. The room was a decent size for a basic one. Menu was very good. Lots of shops and other restaurants and canal a quick stroll away. Pretty prefect for me!

Our stay was pleasant, and checking in was smooth and easy. I asked for a cot to be placed in the suite prior to our stay, and the staff also included a changing mat and nappy bin. Very thoughtful and useful. Our baby was a bit restless during the night, so we were able to pay for a late checkout. This was a lifesaver as we had a long journey back home.

Early check in was excellent, room was nice and large with good facilities (ie tea/coffee making). Bathroom a good size and walls offered a quiet nights sleep with little noise heard elsewhere. Location is very good if you're looking for easy access into Bullring/Grand Central and the Mailbox/Waterfront.