Malmaison Birmingham

In my opinion the best hotel to stay at in Birmingham. The staff are incredibly helpful and the customer service is spot-on, supportive but not intrusive. The food in the restaurant whether you eat in there or the room service is at the highest quality and reasonably priced for what you get. The rooms are tastefully furnished with a host of small touches that make your experience that extra bit special. Also the spa facilities are top Notch. The hotel is also outstandingly clean in every area. If I'm ever back in Birmingham again I will not hesitate to stay here.

Every staff member was super friendly and helpful. A special mention goes to the bar (manager?) on the evening of the 6th of July who remained incredibly composed despite a very rude customer trying to cause trouble (and mixed some fantastic cocktails for us). Everything was clean and the room was a lot bigger than expected.

We stayed for my best friends pre-hen for one night as I booked her a surprise massage. Upon Arrival, the lovely check in girl asked us regarding our stay here and advised it was for my friends hen and she gave us a free glass of fizz on a bar voucher to use which was so so nice. She was so friendly and we had a good chatter as there was no queue. The massage was also fantastic! I had Chloe and it was just perfect. She also heard it was my friend's hen and gave us a few free little samples of Templspa and it was just such a nice gesture and my friend was buzzing. Overall, lovely hotel, great bar and the rooms rlare spacious.

From the moment we stepped into the hotel foyer our experience was outstanding. We arrived 30 mins before check in, and one of the reception staff called over to us, and asked if she could help. I said I knew we were a bit early for checking in, but she said she’d see if there were rooms available. Wit in 2 mins we had checked in to two very spacious, and really well equipped standard doubles. The beds are huge and so comfortable. Large bright bathroom with shower over bath. The tea/coffee facilities were great. Coffee bags were a nice touch. My friend and I decided to nip down to the bar for a cocktail. We were served at our table by the bar manager. We enjoyed our drink, and my friend simply commented to him that it would be even nicer as a longer drink with soda. 5 mins later the cocktail had been adapted and a fresh drink brought to our table in tall glasses with bottle of soda to add. He asked us to try it, review it and he’d consider adding it to the menu. It was utterly delicious, and a very kind unexpected gesture. We ate dinner in the brasserie. Bismark the restaurant manager introduced himself, informed us the names of the other waiting staff and showed us to our table. The whole team were polite, attentive, professional and engaging. We actually told Bismark that he and his team were a real asset to the hotel. The food was very good too. Also a great choice of wines by the glass. Breakfast service was slick but not at all rushed. A great choice of continental breakfast available as a buffet, and then hot food orders taken at the table. Nicest coffee from a coffee machine I’ve ever had. This whole experience exceeded both our expectations. We spent the whole journey home trying to find an experience to book in Birmingham so that we ca return and bring the husbands for a stay.

Great decor, fab bar good drinks selection with great bar staff, young man got us a round of shots for our hen party group! Very comfortable beds amazing pillows! Unique pictures on the walls in the rooms.